RMA SPECIALIST - JACKSONVILLE,FL
Purpose of Position
Position will be responsible for working closely with the production floor regarding any RMA’s they may have, create cases, communicate with vendors on replacements/credits/rework.
Essential Functions:
- Work with production regarding all RMA’S
- Create cases in INFOR when necessary
- Work closely with vendors to determine if replacement(s)/credit is needed
- Ensure all associated records are current
- Work closely with the receiving department to get new parts issued to the production floor
- Provide updates to production regarding delivery of replacement(s)
- Be able to multitask and work well under pressure
- Be able to effectively problem solve
- Be self-driven and motivated
- Adhere to established safety guideline
- Adhere to purchasing policies, processes and procedures
- Perform other duties which may be required by supervisor
Supervision of Personnel:
- None
Competencies:
- Time Management
- Organization Skills
- Computer Skills
- Thoroughness
- Communication Proficiency
- Technical Capability
Education and Experience:
- High School Diploma or GED required.
- Requires 1-2 years of related work experience.
- Working knowledge of Microsoft Office products.
- Experience with ERP System is preferred.
- Proficient verbal and written communication skills.
Physical/Mental/Environmental:
Physical Demands:
Activities: Sitting – 75% Walking/Standing – 25%
Lifting: Occasionally lift up to 50 lbs.
Bending: None
Vision: Long periods of close work on the computer screen and ability to see small or detailed items.
Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.
Environment: Climate controlled office and Shop/warehouse, which is not climate controlled. Exposure to excessive heat and cold, wet/humid conditions, noise/vibration, hazards, dust and fumes.