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LEAD FIELD SERVICE C&I - US FLEXIBLE
Purpose of Position

This position is responsible for directly scheduling, managing and enabling the success of a team of field service techs/engineers as they commission, troubleshoot or perform maintenance on custom IEM and occasionally non-IEM manufactured products.  The lead will play a dual role as a Regional Team Lead and travelling Field Service Engineer, with the ability to commission high level IEM LV and MV equipment without the aid of a script, including systems with automation elements.  

 

Essential Functions: 

  • Provide supervision, mentorship and on-the-job training to field service engineers and technicians
  • Reviews Field Trip Requests from sales and schedules technicians for successful fulfillment
  • Provide product/field service expertise, acting as a technical lead to a team of techs/engineers
  • As required, travel to customer sites to lead commissioning activities with junior techs/engineers or to complete independently.
  • As required, travel to manufacturing or field service offices of IEM to meet with subordinates, participate in or lead training exercises, or to participate in factory witness/shop testing.
  • Attend site meetings and walk-throughs.
  • Identifies project areas of risk that may adversely affect success of subordinate technicians
  • Assists with project start-up and resolving punch list items found at the job.  Works with IEM Project Managers to update punch lists and ensure jobs are closed out.
  • Reports back issues to manufacturing facilities regarding whether quality control standards are upheld to project design criteria and product specifications.   Works with production and engineering teams to help resolve any deficiencies that are found.
  • Work with the Field Service Manager in scheduling additional field resources and/or teams to cover service needs.
  • Performs other duties as required by supervisor.

 

Supervision of Personnel:

  • Yes

 

Knowledge, Skills & Ability: 

  • Commissioning and Troubleshooting of Electrical products in the field
  • Understanding of jobsite hazards and a commitment to working safely
  • Strong problem-solving skills.
  • Ability to handle multiple priorities.
  • Excellent communication skills and customer presence is a must.
  • Supervisory experience is a major plus
  • Extensive travel is required.

 

Salary Range: 

$45.00-$63.00 Hourly 

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