PROGRAM ADMINISTRATOR - JACKSONVILLE, FL
Purpose of Position
This position is a professional customer-facing role, helping to oversee schedule management and successful fulfillment of Switchgear deliverables to established customer construction sites across North America.
IEM offers access to a full complement of electrical distribution products and services including local design consulting, custom manufacturing, sales and service support. Established over 50 years ago, we pride ourselves on innovation and our success depends on cultivating the diversity and skills our employees bring to our business.
A successful Program Administrator will possess excellent customer service skills and pride themselves on their proven ability to build lasting relationships. This is not a sales position, you will be the IEM representative for multiple remote construction sites scheduled to receive our equipment and requiring commissioning support.
You will manage customer and stakeholder expectations, align conflicting schedules and resolve issues in a timely manner. Your ability to closely collaborate with colleagues is essential to achieve customer satisfaction.
Essential Functions:
- Build relationships with construction managers, general contractors and electrical subcontractors to ensure equipment and resources are available to support site schedules.
- Remotely participate in weekly/daily site planning and commissioning calls; disseminate information and contribute status information, including written updates.
- Reconcile customer demand forecast spreadsheet with site requested on-site dates.
- Update customer portal with expected and actual delivery dates.
- Liaison for schedule change requests received via customer portal.
- Compile site information and receiving requirements as a shared resource and process change orders with delivery details for release to shipping.
- Collaborate with key stakeholders and team members; keep them appraised of schedule fluctuations, timelines and potential risks.
- Update and highlight site activities impacting field service forecast demands, submit field service requests and work closely with internal departments.
- Enter orders from finished goods inventory and/or 3PL warehousing to customer sites.
- As required.
Education and Experience:
- Post-secondary education, preferably in Construction or Business Administrative
- A minimum of 3-5 years of work experience in a successful administrator/coordinator type role in a busy/fast paced environment, special consideration given to manufacturing or construction industry.
- Advanced Excel skills are essential. Proficiency in Outlook and Word and general database experience is required. Skills assessment may be requested.
- Critical thinking, problem solving and ability to manage conflicting priorities.
- Being flexible and exhibiting an outgoing/service-oriented and positive personality is a must.
- Excellent attention to detail and proven organizational ability.
- Hours for this fulltime position start at Monday to Friday from 8am-4:30pm with a transition to 7:00 am to 4:30pm after 3 months.